infopolicies

Authorized Dealer
We are an authorized dealer of all brands listed on our website. We are a brick-&-mortar store - not a warehouse - dealing in New, Used, and Vintage. We guarantee that your purchase will be absolutely new and factory-fresh unless noted as "used".

How to Purchase
You can contact us by phone at 602-248-9297 to purchase any product. Due to manufacturers' policies regarding brick-&-mortar stores, we cannot sell directly from this website as stated in the dealer contracts. We wish that were not so, but have no control over this policy.

Payment
By phone or mail purchase, we will ONLY accept bank-to-bank wire transfer. It's easy! We can give you instructions and your bank will handle the transfer; they can also charge it to your credit card. We do NOT accept checks. We will accept credit cards in-store only with proper ID. Sorry but too many crooks have spoiled it for everyone else.

Shipping
We ship within the 50 U.S. states via UPS; shipping rates depends upon weight, size and zone. If you reside outside the U.S., please arrange your own shipping and contact us with instructions; we will have it ready for pickup. Sorry, due to the increased paperwork for customs since 9/11, we no longer process international shipping from our end.

Returns
We will accept returns for trade-in and/or store credit only. Any items returned will be listed as "used" and return credit adjusted accordingly. You may receive full purchase price store credit if item is returned within 24 hours with no sign of use (although still re-inventoried as "used").

Customer Service
We try harder! We manage to compete with the corporate stores by having very competitive prices (many times better than corporate stores); honesty: new inventory is "new", returned inventory is "used"; a very knowledgeable staff of excellent musicians; and great service. All of our instruments are set-up, cleaned, tuned, and maintained regularly. We also do some repairs and after-market additions.

Appraisals
We do write appraisals for insurance purposes but we must be able to view the product up close and personal so you'll need to bring it in or ship it to our store and pay return shipping. We are vintage experts and have valued guitars for well over $100,000. Each appraisal is $35 with discount for multiple items.

Vintage
We do buy and sell vintage: mainly guitars but occasionally drums and amps. They do come in and go out at a speedy pace; in fact, sometimes they're sold before they get here. If you have something for sale, please call us.